Here we answer frequently asked questions.
- High quality at low cost? Is it possible?
- Why do you refuse to accept documents in MS WORD format?
- What should I do if I need to translate a table?
- How can I send you the text of advertising material (drawings, pdf-file, database, etc.)?
- As I understood you process only the prepaid orders. What kind of guarantees do you provide?
- How long is the affiliate programme valid for?
- Recently I've sent you 1 page. Accordingly to your web site the translation of 1 page should take you 1 hour, but it took you 1,5 hour to translate my page.
- What do the name and logotype of your agency mean?
- What is the best method to pay you?
High quality at low cost? Is it possible?
The price of service depends on many factors. For example, when you use service of any offline agency, you should be prepared to reimburse to this agency such expenses as rent, salaries of the cleaner, accountant, cashier, etc. And don't forget that these expenses have been accumulated during the whole period the agency has been waiting for You, The Customer. In our agency all processes (except translation itself) are automatic. It enables us to keep our prices at a low level and maintain the quality of our service at the same time.
Why do you refuse to accept documents in MS WORD format?
Our system don't accept formatted texts, including MS WORD format. It has been done not just to comply with the requirements of automatic process, but also to lower the price of our service. You pay only for translation, not for formatting. Moreover, thanks to this, the risk to infect your computer with the new viruses is reduced literally to zero.
What should I do if I need to translate a table?
You should convert it into the non formatted text. Don't forget to separate the table contents. For example, you can separate the contents of different cells by paragraphs, while different rows can be separated by two paragraphs.
How can I send you the text of advertising material (drawings, pdf-file, database, etc.)?
Select and send us the text only. Alternatively, you can place an order via e-mail.
As I understood you process only the prepaid orders. What kind of guarantees do you provide?
Our agency isn't anonymous - at the bottom of our web page you can find our Web money certificate link. But our customers are anonyms. So, the payment in advance is needed to secure that our translator will be paid for his work. Such practice is quite common. You can test this system and order a short text first. (You can order minimum 5 characters and it will cost you only 0,01USD.)
How long is the affiliate programme valid for?
Recently I've sent you 1 page. Accordingly to your web site the translation of 1 page should take you 1 hour, but it took you 1,5 hour to translate my page.
1 hour - it is the time the translator needs to translate 1 page. It doesn't include the time needed to receive and submit the order. To find out the time needed to complete your order, please, visit the order page. It is generated automatically as soon as translator receives your text.
We can't guarantee the time needed to receive - submit the order, but usually this procedure takes about 10-60 minutes. Please note that if you submit your order during the weekends, there is a possibility that your order won't be taken till Monday, because some of our translators can't access Internet from home.
What do the name and logotype of your agency mean?
Aten is the name of an ancient Egyptian God of the solar disk. The symbol of Aten is the solar disk projecting many downward rays that ended as human hands. Akhenaten, the Pharaoh of the thirteenth dynasty and the husband of well-known Nefertiti, tried to change the religion of Egypt to be monotheistic, worshiping only Aten, his patron God. These changes lasted only during his reign and were changed back to earlier practices after his death. The events of those times may be considered as first documented religious revolution. Practically, at that time the religion and science haven't been delimited. So, this religious revolution could be considered as the first scientific and technological revolution.
For us Aten is a symbol of scientific and technological progress.
What is the best method to pay you?
If you've already opened an account in any payment system, it is better to use this account.
Use the credit or debit card if you don't have money on your electronic payment system account and you need to pay more than $40. In this case, it will be quicker and cheaper than to open a new account and transfer the money to and from the new account.
If you think that you will need to pay for many small and urgent translations (for example, if you are in correspondence with somebody), it is worth to spend some time and create an electronic keeper (it is better to use the service of Web money).